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Holiday Shopping Spree!

Now that Singles Day, Black Friday and Cyber Monday over, we are now well into the peak Christmas shopping rush.

And so we wonder – are eCommerce customers happy?

This infographic from Radial, a US based ecommerce-tech company, looks at the modern-day consumer and their expectations during this busy shopping period.

Some of the key messages are:

  • If you are experiencing product availability issues 81% will go to a competitors site
  • 91% of online shoppers say they will spend more to qualify for free shipping – and 89% say that they are prepared to wait 5-10 days for delivery.
  • Payment processes must be easy – 57% of consumers will think twice about placing an order;
  • 78% of consumers will choose in-store pickup to avoid shipping costs.

Food for thought!